Terms and Conditions


Pricing Information

Hourly Rates
There is a minimum charge of 1 hour on all jobs, thereafter work is charged in 15 minute increments. All rates include VAT but exclude cost of materials, parking and the Congestion Charge.

Fixed Price Quotations are available from our engineers or we will be happy to book an appointment for an estimator to assess your Job.

Estimates Some estimates may incur a charge depending on the mature of the work, the area and the time of the appointment. If you accept our quotation any previous charge made will be deducted from the final invoice .Estimates are generally non refundable.

Materials Materials supplied by Boiler Engineer 4U will be charged at cost plus 30% .In the rare event we do not have your part in the van, then we go to the nearest supplier to your address to collect it. The time taken to collect the part will be chargeable but will not exceed £60.

Payment Payment must be made in full by credit card, cheque or cash to the engineer upon receipt of invoice. All work carried out in accordance with our terms and conditions. Please note our terms and conditions before calling us out!

1. Terms and Conditions


1.1 In these Conditions:
"you"- means the customer for whom we have agreed to provide the Services in accordance with these Terms, and "your" shall be interpreted accordingly; "Contract"- means the contract made between you and us for the provision of the Services; "Materials"- means any goods or materials purchased by us from a third party and provided by us "Services"- means the plumbing, electrical, tiling, boiler installation or other services to be provided by us for you set out in the Specification Sheet; "we" - means "Boiler Engineer 4U"

"our charges"- means our charges for provision of the Services calculated by reference to our hourly rate or agreed fee

1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.

2. Supply of the Services 2.1
These Terms apply to all Services, including any Materials, supplied by us.

2.2 We may, at any time, vary our charges or any of these Terms in relation to future sales, but otherwise you and we must agree in writing any changes or additions to the Services or these Terms affecting the Contract.

2.3 No contract exists between you and us until we have accepted your order , but when we have done this there is a binding legal contract between you and us.

2.4 You agree to supply us with all necessary access and information within sufficient time to enable us to provide the Services in accordance with the Contract. It is your responsibility to ensure the accuracy of all such information.

2.5 We may, at any time, without notifying you, make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

3. Charges

3.1 Subject to any special terms agreed between you and us, you must pay our charges and any additional sums (such as the cost of materials ) including any additional sums which, in our reasonable opinion, are required as a result of your instructions or lack of instructions, the inaccuracy of any information, failure to provide access or any other cause attributable to you.

3.2 All charges quoted to you for the provision of the Services are exclusive of the cost of materials , which you must pay in addition.

3.3 We may invoice you at any time after we have started to provide the Services to you.

3.4 You must pay our charges and any additional sums payable within 14 days of the date of our invoice.

3.5 If you do not pay us by the due date for payment, without limiting any other rights we may have, we will be entitled to charge you interest on the outstanding amount (both before and after any judgment) at the rate of 5% per cent above the base rate from time to time of Barclays Bank from the due date until the outstanding amount is paid in full.

3.6 A debt collection agency will, at our discretion and your expense, be instructed to collect any monies owed to us.
3.7 If we have agreed in writing that we owe to you a specific monetary sum, then you may set-off this sum against monies due to us under the Contract, but otherwise you must pay the sums due to us under the Contract without set-off or deduction.